Infrastructure

In 2014 we worked on a six month project for the Honeywell Aerospace portal website. Responsible for the coordination and completion of multiple activities within the Aerospace RUN information technology department. We reviewed all aspects of the global web portal application performance, enhancements and stability for this billion dollar a year revenue generating web site.

We worked globally with offshore teams, Asia Pacific(APAC), Europe(EMEA), Americas, to evaluate and revise HP-BSM and SiteScope monitoring reports, transactions and alerts to create a holistic view of Portal performance.

We coordinated the security compliance/currency of over 47 web related servers. Selected tools, advised on methodology and managed browser compatibility testing. Participated in and consulted on third party vendor management. Worked with teams to facilitate vendor transition.

We drove ITSM break/fix ticket prioritization and timely resolution, created custom Remedy reports, performed Problem Management analysis to determine root cause for issues. Coordinated and managed efforts to perform physical to virtual (P2V) of servers using vmWare.

INFRASTRUCTURE PLANNING iDEAL joined an elite team of Infrastructure Planners commissioned by executive management to reduce server sprawl, assign assets for budgets and system roles following the Wachovia acquisition in 2010. This great financial institution has a cross functional matrix environment that was in the process of integrating two large corporations. The server farm was comprised of 50,000+ servers in a 375,000+ user environment.  Phase one focus was to scrub the REMEDY server asset database, identify and evaluate 2,000+ servers for budget assignment. We communicated with all departments to identify, evaluate and process servers for decommissioning or consolidation.We worked closely with management to develop and document the workflow process and expense recovery modeling. Created workflow diagrams, SharePoint site spreadsheets, databases, held team meetings and presented management reports. Servers were Identified, asset owners assigned, support and maintenance groups informed. We evaluated customer needs and proposed system dispositions. This project was a huge successes that exceeded team and department goals and objectives.

Project Management for a Data Center Migration

Managed a nationwide datacenter migration in 2011.  We worked in this large complex matrix environment to identify 3000+ servers and migrated 600 of them from over 35 geographic sites spread across the USA.

This Healthcare organization has a complex cross functional matrix environment with two major divisions controlling a dynamically growing vast complex enterprise information system.   We working without a common system of record, the team built its own database and hosted it on a on a SharePoint site. NetIQ was used to ID system states and virtualization was accomplished using tools from VMWare and PlateSpin.

Worked closely with upper management and many departments to coordinate this successful effort that shrank server sprawl, reduce operating costs and provide an environment that substantially reduced maintenance overhead. We reported to upper management in daily and weekly meetings using SharePoint, Excel pivot tables and graphs.

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A Phoenix Based Top 10 Food Retailer 

Project Management & ITSM Consulting 

We planned a CMS/CMDB, Remedy rework and uplift (new hardware/software migration and upgrade) from 7.0 to 7.6 back in 2011. The environment was to change from Windows/SQL to RedHat / Oracle.

We worked through the details, included third party vendors and then facilitated evaluations, customization and training of Remedy. Working with managers and users across the complex matrix organization dispersed across the USA we defined a project plan. Our Project manager organized and led a team of seven on and off shore. Weekly status reports were given to upper management and customer stakeholders.

System Architecture

iDEAL, in cooperation with Microsupply and Epicenter PC, designed hardware, built and deployed Windows servers for NASA to deliver VoIP and Unified Messaging services to users in Alabama and Florida for a national communications company.We also built more than 1,000 servers, Linux and Windows, for Honeywell to support their testing and engineering environments.

• Infrastructure Planning Provided network infrastructure assessments and network architectures for the customers of a national provider of call center telephone systems. Performed IT Service management (ITSM) consulting that reduce end user issues and cut problem resolution.
• Project Management of Network Architecture Redesigned the network architecture for a multisite retailer to reduce downtime and increase speed. Coordinated and managed the implementation of MPLS and VPN to ensure optimal integration and information access across multiple sites; designed firewall security and user access management policies. Managed the roll out of the multisite retail enterprise POS accounting system. Reviewed contracts and implemented third party vendor managed network services. Created and presented budgets and project plans to senior management.

• Communications Infrastructure Planning for telephone, internet and VoIP systems including system selection, cross connects and system migrations for 100+ customers. Planned, installed and migrated phone systems including analog, digital and VoIP. Worked with third party vendors, CLEC’s. Evaluated requirements and reviewed contracts.
• VoIP Infrastructure Architecture We ran the full Systems Development Life Cycle (SDLC) for the build out of infrastructure to support 100+ user in/outbound Call Center for a Health Care Organization. Migrated telecommunications environment from analog to VoIP; deployed routing and firewall solutions to meet HIPPA compliancy. Evaluated and implemented SAN storage to ensure high availability (HA) of more than 120TB of data.

• Systems Engineering for Disaster Recovery We designed, deployed and documented DR systems with focus on RTO and RPO for Windows servers and Windows desktops using a combination of commercial software and building custom hardware. These solutions were deployed at many customer sites which resulted in significant DR expense reduction.
• Infrastructure Planning for Disaster Recovery Provided disaster recovery(DR) and business continuity planning(BCM) for 40 plus customers. Recovered Exchange mail servers, Active Directory and SQL databases. Designed, planned, wrote policy, procedure and playbooks for DR and BCM solutions. Evaluated third party vendors and contracts. Created and presented budgets and project plans to executive management. We evaluated third party vendor solutions. Planned and implemented SAN systems in a mixed environment with virtual hosts, Citrix XEN servers, Windows and Linux servers.  Created  backup and disaster recovery systems.

iDEAL may be the right choice for your next infrastructure project. Call us. Let’s discuss the details and see if we are a good fit for your next infrastructure project.

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